It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to NHS England at firstname.lastname@example.org with ‘For the attention of the complaints team’ in the subject line
Dr Neeta Patel and Dr Ketan Patel are the Complaints Managers and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, one of the Complaints Managers will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as is practical. We aim to keep you informed of progress on a regular basis.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint.
If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk
You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards who may be able to help.
Great practice and great service I would highly recommend.
Caring professional dental staff. Have been visiting for many years with my husband and children and since previous dentist retired. Feel Confident for my grandchildren to now attend.
I have been going to corner house for many years. A wonderful environment, and wonderful people. Everyone is so kind and warm.
Its difficult to say you "enjoy" going to the dentist but my faith in Neeta Patel is total! Very gentle, explains what has to be done
Have been going here for over 20 years. All staff are lovely and friendly
I am a patient of this practice for many years and I am very satisfied because both doctors are very professional, committed and I feel I can trust them. I would not hesitate to recommend them highly.
Very pleased with the treatment I received Thanks - Scott
Good dentist and know what they are doing
Brilliant...best experience ever.
Always a pleasure to visit you all and the care is always first class